Information
At Luxe Gift Market, we understand the importance of a smooth and reliable shipping and return process. We pride ourselves on providing a luxurious experience from the moment you place your order to its safe arrival and beyond. Explore our policies below to ensure a confident and satisfying shopping experience.
Frequently asked questions
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you can request a full refund or a replacement. To be eligible for a return, items must be unused and in their original packaging.
How do I request a return?
To initiate a return, simply email us at support@luxegiftmarket.com with your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the process.
Are there any exceptions to the return policy?
Currently, we do not have any specific exceptions to our return policy. However, we evaluate each return request on a case-by-case basis to ensure customer satisfaction. Please contact our support team for assistance.
How long does shipping take?
Our estimated delivery time is 5–10 business days within the USA. We use USPS VIP Delivery to ensure your luxury gifts arrive safely and promptly. Please note that the processing time for orders is typically 1–2 business days before shipping.
What shipping method do you use?
We use USPS VIP Delivery for all our shipments within the USA. This method ensures that your luxury gifts are handled with care and delivered efficiently.
How much does shipping cost?
Shipping is free for all orders within the USA. The cost of shipping is included in the product price, so you don't have to worry about any additional fees.
What happens if my item is damaged or lost during shipping?
In the rare event that your item is damaged or lost during shipping, please contact us immediately at support@luxegiftmarket.com with your order number and relevant details. We will work with USPS to resolve the issue and ensure you receive a replacement or a full refund, as appropriate.
Do you offer international shipping?
Currently, we only offer shipping within the USA. However, we are exploring options to expand our shipping services to international destinations in the future. Please stay tuned for updates.
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